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Brand Sneakers Online

Shipping & Returns

Your satisfaction is what we strive for. We offer you a comprehensive return policy. Before you want to return goods, first contact us to discuss the problem you have. Most of the time we can solve the problem by providing technical support and you do not have to send back anything. In case of unreasonable defects of the goods you can send them back to us for repair or exchange.

Exchange
Non-quality problems
In 7 days (from the date of the products), if you find the products you are not satisfied with regard to color or size, it can be returned and replaced under the following condition. You must return to us the products in the original package (you pay the shipping fees). The products should not be used (except Tryout). If we get the products returned intact, we will replace them with new ones and ship them back to you. The shipping charges for the replaced products we ship to you should also be charged by you. Before you send the items for replacement, please retransmit, the shipping shipping cost for returning the replaced items from us first. Once the payment is completed, we will replace the items you have sent.

Quality problems
In 14 days (from the date of the products), if you find the products with quality problems (non-human factors or non-resistant external damage), it can be returned and exchanged. You must return to us the products in the original package (you pay the shipping fees). If we get the products returned intact, we will replace them with new ones and re-send them back to you again. We will pay the shipping fees for the replaced products we ship to you. (Note: It is our quality control specialist who gives a final assessment of whether the quality problems are caused by personal factors or non-resistant external damage. The purchased products will not be repaired, replaced or returned free if its quality problems are Human factors or preventable damage.)

Return and partial refund
Our website can not give a full refund for non-quality problems such as:
"The product does not look like your picture."
"The product is not what I could imagine.
"Product has been damaged.
"Is not the same size and description.

In 7 days (received from date products), if the above reasons, we will refund or replace the product! You can choose!

Responsibility of the buyer:

If you receive a product you do not like, or size is not correct (of course, if it is the buyer's fault), please contact us, we will charge 35% of the cost amount, the customer must pay to our (Including 35% of shipping costs) Customers can request a replacement product and a refund: 65%, we must receive your refund in the product, we can resend your order again!
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